Privacy Policy
Version 2.0 [Last updated 17/11/2025]
Forward Business Services Pty Ltd, operating as Safety Forward, is committed to providing quality services and protecting the privacy of individuals whose personal information we collect. This Privacy Policy outlines how we manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
A copy of the APPs is available at: https://www.oaic.gov.au/
1. What is Personal Information and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, phone numbers, and any other information relevant to the services we provide.
We collect personal information in a variety of ways, including:
interviews, meetings and consultations
correspondence by phone, email, or online
via our website www.safetyforward.com.au and connected domains
from your website or social media presence
through publicly available sources
via cookies and website analytics
through third-party systems we use to deliver our services
We collect personal information for the primary purpose of:
providing our services to you
communicating with you
issuing proposals, reports, invoices and updates
internal business operations
marketing and service improvement
We may also use personal information for related secondary purposes where you would reasonably expect such use. You may unsubscribe from marketing communications at any time by contacting us.
Where appropriate, we will explain why we are collecting information and how it will be used.
2. Sensitive Information
Sensitive information includes details such as a person’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.
We do not request sensitive information unless:
it is required by law, or
you have expressly agreed to provide it for the purpose of receiving services from us.
Sensitive information will only be used for:
the primary purpose for which it was provided
a directly related secondary purpose
with your consent
where required or authorised by law
3. Collection From Third Parties
Where reasonable and practicable, we collect personal information directly from you. In some cases, information may be provided by third parties (for example, your employer or another service provider). When this occurs, we take reasonable steps to ensure you are aware of the information collected.
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
to third parties where you have consented
to contractors or service providers assisting us with business operations
where required or authorised by law
We do not sell or trade personal information.
5. Cross-Border Disclosure
Our business uses reputable third-party digital platforms and service providers that may store or process personal information outside Australia.
This may include (but is not limited to) data processing through providers based in the United States, Europe, the United Kingdom, or other jurisdictions.
We take reasonable steps to ensure that overseas providers handle your personal information in a manner consistent with the Australian Privacy Principles. However, we cannot guarantee how overseas recipients will manage your information.
By using our services, you consent to the cross-border transfer and storage of your personal information.
6. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it. Some personal information is retained in client files and must be kept for a minimum of seven (7) years in accordance with professional and legal requirements.
7. Access to and Correction of Personal Information
You may request access to the personal information we hold about you. Access is provided subject to certain exceptions under the Privacy Act.
We do not charge a fee for access requests, but administrative costs may apply if you require copies of documents.
We may require proof of identity before releasing information.
We take reasonable steps to ensure your personal information is accurate and up to date. Please contact us if your details change or if you believe the information we hold is incorrect.
8. Maintaining the Quality of Your Personal Information
We aim to keep your information accurate and current. If you believe any information we hold is outdated or inaccurate, please let us know so we can correct it promptly.
9. Policy Updates
This Privacy Policy may be updated periodically. The current version will always be available on our website.
10. Complaints and Enquiries
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through our website or via email at:
We will respond as soon as reasonably practicable.
